TERMS & CONDITIONS
Terms & Conditions
Check-In & Check-Out
- Check-in: 2:00 PM
- Check-out: 11:00 AM
Early check-in and late check-out are subject to availability.
Cancellation Policy
Free Cancellation
Guests may cancel free of charge more than 48 days before arrival.
Late Cancellation
Cancellations within 48 days of arrival may be charged 100% of the total reservation value, including taxes and fees.
No-Show
If a guest does not arrive and has not advised us of a change, the full stay will be charged.
Reservation Changes
Changes to dates, room type, or guest details are subject to availability and may result in a rate adjustment. Changes within 48 days of arrival may be treated as a cancellation.
Refunds
Eligible refunds are processed within 10 business days. Bank or card-processing fees may be deducted where applicable.
Force Majeure
For events outside our reasonable control, including severe weather, natural disasters, or government actions, we may offer a rescheduled stay or refund depending on the circumstances.
Payment & Incidentals
Full payment is required at check-in unless otherwise agreed in writing.
We accept major credit cards, debit cards, and cash.
A valid card must remain on file for incidentals, damages, additional purchases, or outstanding balances.
Prices & Taxes
Rates are confirmed at the time of booking. Taxes are included only where stated. Any required government taxes or fees may be added if applicable.
Travelling with Minors
Guests under 18 must be accompanied by a parent or legal guardian. Proof of age or guardianship may be requested.
Parking
Complimentary parking is available on a limited basis. Advance reservation is recommended.
Kalimera Beach Hotel is not responsible for theft, loss, or damage to vehicles or belongings left inside vehicles, except where required by law.
Guest Conduct
Guests must respect the comfort, safety, privacy, and wellbeing of others.
Excessive noise, harassment, illegal activity, property damage, or behaviour that puts guests, staff, wildlife, or the environment at risk may result in removal from the property without refund where permitted by law.
Smoke-Free Property
Smoking is not permitted in guest rooms, balconies, or shared areas.
A designated smoking area is available in the parking area.
Smoking inside rooms or prohibited areas may result in a US$300 cleaning and restoration fee.
Damages & Missing Items
Guests are responsible for damage caused by themselves, members of their party, or their visitors.
Repair, replacement, specialised cleaning, or restoration costs may be charged to the card on file.
Third-Party Services
Tours, transportation, wellness services, and other experiences may be provided by independent third parties.
We are happy to assist with recommendations and arrangements, but Kalimera Beach Hotel is not responsible for the service, availability, safety, pricing, or performance of third-party providers.
Accessibility
Kalimera Beach Hotel is committed to providing clear accessibility information before booking.
Our beachfront location includes sand, uneven terrain, steps, pathways, and natural outdoor spaces that may create challenges for guests with mobility, sensory, medical, or other access needs. For this reason, we do not describe the property as fully accessible.
We may be able to accommodate some accessibility needs depending on the guest’s requirements and the room requested.
Before booking, guests are encouraged to contact us so we can provide honest information about room access, pathways, steps, bathrooms, dining areas, beach access, transportation, and available support.
We will always do our best to recommend the most suitable option while preserving the natural character of our beachfront setting.
Green Tourism & Sustainability
At Kalimera Beach Hotel, sustainability is part of our daily operations and guest experience.
Plastic-Free Property
We avoid single-use plastics and choose reusable, refillable, and lower-waste alternatives wherever practical.
Housekeeping Upon Request
Housekeeping is available upon request to reduce unnecessary water use, laundry, energy consumption, and cleaning products.
Smart Energy Use
We use smart air-conditioning controls and smart lighting systems to reduce unnecessary electricity use.
Local Belizean Partners
We support Belizean farmers, artists, artisans, guides, transportation providers, food suppliers, and small businesses.
Local Craftsmanship
Our rooms include locally made banana-fibre furniture and lighting, handmade artwork, and locally sourced handmade soap made from local plants without harsh chemicals.
Responsible Guest Experience
Guests are encouraged to conserve water and energy, keep the beach clean, avoid leaving waste in the sea, respect wildlife, avoid touching coral, and follow local guide instructions during tours.
Community Support
We support local schools, youth sport, community projects, environmental clean-ups, wildlife conservation, and local producers.
Learn more about our sustainability practices:
https://www.kalimera.bz/sustainability-practices
Privacy
Guest information is used only for reservation management, payment processing, guest communication, security, and personalised service.
Information will only be shared where necessary to fulfil a booking, provide requested services, comply with legal obligations, or protect safety.
Liability & Disputes
Guests are responsible for their personal belongings and are encouraged to secure valuables.
Kalimera Beach Hotel is not liable for injury, loss, theft, or damage except where liability cannot legally be excluded.
Any unresolved disputes are governed by the laws of Belize and subject to Belizean courts.
Ethical Purchasing
We use a supplier screening process to help ensure the products and services we purchase are ethically sourced, fairly traded, and aligned with our values. We regularly purchase Fair Trade and ethically labelled products, including Fair Trade certified coffee from Belize and neighbouring countries. We expect our suppliers, contractors, and service providers to demonstrate fair treatment of workers, responsible sourcing, and respect for local communities and the environment.